Refund policy

Spade To Fork would like all of our customers to be happy with every product that they purchase from us.  To that end, we are committed to providing you with the highest quality products.  However, we understand that there may come a time when you would like to return an item.  In order to accommodate that possibility, we have established some guidelines regarding what can be returned and what to expect in this process.  Please take a minute to read through our Return Policy and feel free to contact us via email or telephone if you have any questions or need any clarification.

Returns

 •         You may return your unused, unopened items within 30 days of the purchase date for a refund of the purchase price of that item (excluding any shipping costs).  Opened items may not be returned.

 •         Upon receipt of returned item, we will refund the price of the item plus applicable sales taxes according to your original method of payment within five business days.  The cost of shipping is non-refundable.

Refunds

  •         If the item being returned is defective or if the incorrect item was shipped as a result of our mistake, we will provide a full refund, including the costs of shipping.

 •         You must contact us within 48 hours if a shipment arrives containing damaged or missing items in order for the return policy to be effective.

To start a return, contact us at returns@spadetofork.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@spadetofork.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.